FAQ

Can I delete a wave or a complete surf session?

Yes you can. On your iPhone open the surf session on the map. Now in the bottom panel you see your session summary. Use the “…” icon to delete the session.

To delete a wave, select the concerning wave on the map. You can also swipe this bottom panel to “page” through the waves you surfed during that session. To delete a wave, select the concerning wave and use the “…” icon.

How can I synchronize surf sessions from the Apple Watch to my iPhone?

Make sure that after you finished your surf, you “STOP” the surf session on your Watch. The synchronization will then happen automatically when your Apple Watch is within reach with your iPhone.

Still not synchronizing? Make sure your Apple Watch and iPhone are connected. You can do this by swiping up from the bottom on the home screen of your Watch. A green iPhone icon indicates your Watch is connected, a red icon indicates it’s not connected or paired correctly.

If you’re experiencing connection or pairing problems with your Apple Watch or iPhone, please read more instructions on the Apple Support page.

Image of a disconnected Apple Watch  Image of a connected Apple Watch

My heart rate and calories burned are not being measured or stored. How do I activate that?

  • Possibly you did not give Dawn Patrol access to this data. In order to do so:
  • Open the “Health” app on your iPhone.
  • Click on your Profile Picture in the top-right
  • Scroll down to “Privacy” and tap on “Apps”
  • Allocate and tap on “Dawn Patrol”.
  • Now make sure all categories are ON on this screen. Dawn Patrol will start to measure and register your heart rate, calories burned and other health information

 

I am getting a new iPhone! 🎉
How can I transfer my Dawn Patrol data no my new phone?

Make sure your old iPhone is logged in in the Dawn Patrol app. You can log in using your email address or using Facebook. Log in with the same account on your new iPhone, and your data will automatically synchronize.

If you don’t want to log in you can simply restore a backup of your old phone to your new phone, and your Dawn Patrol data will be transfered.

Do you want to make sure your Health and Activity data also is transfered to your new phone? Switch on “Health” app date in iCloud settings on your iPhone or use iTunes backups. (see Apple’s support page)

I paddled out and it seems some of my waves were not recorded

Have you tried adjusting the sensitivity setting? Sometimes changing the sensitivity to slower waves can help…
We do advise the medium sensitivity setting, as this setting works in most conditions.

Having said that, we do rely on the GPS information the device you use in the water provides. Most of the times this works well, but in some beaches or some occasions the GPS info is less accurate than others. With every release we improve the app and the accuracy of the measurements. We keep learning from the data we’re getting onwards.

How do I change the units for wave distance and speed?

You can change the units shown in your surf sessions on the Dawn Patrol app on your iPhone.

  • Open the app on your iPhone.
  • Go to SETTINGS > SURF TRACKING.
  • Scroll down and select the units you’d like to use.

Our favourite Watch straps for surfing

We have tried and tested many straps and truly believe we have found the very best Apple Watch straps for surfing, adventure and day to day life. The NOMAD Active Strap is a design formal enough for any occasion, yet strong enough for the toughest ocean conditions.

Also Apple’s Solo Loop straps are great for surfing. Stretchable liquid silicone rubber designed for ultracomfort with no buckles or clasps. Or Apples Braided Solo Loop, from stretchable recycled yarn interwoven with silicone threads with no buckles or clasps.



Soul Surfers

How do I install the forecasting complications or Watch Faces?

You can install our official Dawn Patrol Watch Faces from the app. These Watch Faces are available for Apple Watch Series 4, 5, 6 and SE. You’ll need iOS 14 and WatchOS 7 for this feature to work. You can find the Watch Faces on the Soul Surfer section or on the app when you go to Settings > Forecasting.

For Apple Watch Series 2 and 3 or to customise your Watch Face to configure your own perfect Surf Watch:

  • Press the Digital Crown to go to the Watch Face.
  • Firmly press the display.
  • Swipe left or right to choose your favourite Watch Face, then tap Customize.
  • Swipe all the way to the left. You can now select the position where you want the Dawn Patrol complication to appear
  • Use the digital crown to scroll through the available complications and select DAWN PATROL

Please note: For our surf forecasting you need to have a Soul Surfer subscription.
After you installed the complications on your Watch face, it may take several minutes for the complication to load the forecast. Sometimes this can be forced by tapping the complication (which will open the app) or by changing the “Forecasting settings” in the app (i.e. change the water level unit)

Check out this little video showing how to set it up
For more info see this article: Change the watch face on your Apple Watch

The Surf Forecast is not loading on my Apple Watch

Make sure you have a valid Soul Surfer subscription. You can see whether you have a valid subscription on the App Store on your iPhone:

  • Open the App Store app on your phone
  • Click on your profile image
  • Click on “Subscriptions”

If you do, please check that your subscription works correctly on your iPhone. You can confirm this by going to a spot in the Spots section of the iPhone app, or by adding a Widget to your Home screen. If you see the forecast is loading, your subscription works correctly on the phone. However, if you see a “Become a Soul Surfer” message, something went wrong. Best is to tap on the Soul Surfer message and tap on RESTORE EARLIER PURCHASE. This will recover your subscription, you won’t be charged again.

Still experiencing problems?

  • Install the latest Dawn Patrol update on the App Store
  • Restart your Watch and Phone
  • Install the complications on your watch face if you haven’t already
  • Make sure your phone and watch are connected
  • On the Dawn Patrol app on your phone: Go to SETTINGS > FORECASTING and CHANGE the location to another spot or one of the metrics settings (feet/meter), which will trigger the data feed
  • Give it a few moments (max 5 min.) for the iPhone and Watch to synchronise data. Opening the Dawn Patrol app on your Apple Watch may speed up this process

This all above should force the Watch and Phone to exchange data and show you the tides. Please reach out to us if you need further assistance.

How do I get the Forecasting Widgets on my phone?

With iOS 14, you can add Dawn Patrol’s surf forecasting widgets to your Home Screen or the Today View of your phone.
After you added the Widgets, you can select the spot you’d like to see the forecast for.

Add widgets to your Home Screen

  1. From the Home Screen, touch and hold a widget or an empty area until the apps jiggle.
  2. Tap the Add button “+”  in the upper-left corner.
  3. Scroll down and select Dawn Patrol, choose your desired widget size, then tap Add Widget.
  4. Tap Done.

Select your favourite Spot in the Widget

  1. Touch and hold the Dawn Patrol widget you’d like to adjust the spot for.
  2. Tap “Edit Widget”.
  3. Tap “Spot”.
  4. Use the Search function or scroll down through the list and select your favourite spot.

Add widgets to Today View

  1. Touch and hold a widget or an empty area in Today View until the apps jiggle.
  2. Tap the Add button “+” in the upper-left corner.
  3. Scroll down and select Dawn Patrol, choose your desired widget size, then tap Add Widget.
  4. Tap Done.

Please note: For tidal data you need to have a Soul Surfer subscription.
For more info see this article: Use widgets on your iPhone, iPad, and iPod touch

I can’t select any spots for Forecasting

The list to select a spot from initially shows your own favourite spots.

Use the search function to find well-known spots, or create your own spots in the spots section.

To create your own favourite spots:

  • Go to Spots (second icon down on the home screen)
  • Tap the + icon in the right upper corner
  • Locate your spot on the map (using your fingers to drag and to zoom in/out)
  • Type in a spot name
  • Tap ADD to complete

Private spots will never be exposed to others.

How do I cancel my subscription?

We’re sorry to see you go.

To manage your subscription:

  • Open the App Store app on your phone
  • Click on your profile image
  • Click on “Subscriptions”

You can manage your subscription there.

Unsatisfied with the Soul Surfer subscription? Please let us know how we can improve our service, we’re keen to learn from your experience!

https://support.apple.com/en-us/HT202039

How do I change the units for Water Temperature, Swell, Wind Speeds, etc.?

You can change the surf forecasting units used on the Dawn Patrol app on your iPhone.

  • Open the app on your iPhone
  • Go to SETTINGS > FORECASTING
  • Scroll down and select the units you’d like to use

Please keep in mind that it may take a minute or two before the new units reflect on your Apple Watch Face.
Starting up the app on our Apple Watch may speed things up.

What do I get when I subscribe as a Soul Surfer?

The Soul Surfer Subscription upgrades your Apple Watch into a Full Surf Watch.

  • A full surf forecast on your Watch Face. We do support all complication types, so you can keep using your favourite Watch Face.
  • Configure your own perfect Surf Watch with our wide selection of surf forecasting complications
  • Actual surf forecasts on the Lock and Home screens of your phone using our Widgets. You’ll need iOS 14 or higher to use these widgets.
  • In-depth wave analytics. See your speed development along the waves for all of your waves and learn to understand why you just keep missing that nasty section.
  • Actual tide while you’re surfing. Know when it’s time to get in!
  • An overview of your waves on a tidal chart. Get to know your local beach better by understanding at which tides you surfed the best waves



Surfline Sessions

How do I connect my Surfline account to Dawn Patrol?

You can now connect your Surfline account to your Dawn Patrol account.
When you do so, you can watch your waves back on the Surfline’s cam rewinds.
Make sure to surf in front of a Surfline webcam!

This is how you connect your Surfline account to Dawn Patrol:

  • Make sure you are logged in with your Dawn Patrol account
  • Tap on your profile image in the bottom bar
  • Tap on Connect to Surfline
  • A screen to Sign In opens. This is a Surfline screen, sign in with your Surfline account and your Surfline password.
  • Give your consent to share your Dawn Patrol waves to Surfline, and your done

Happy surfing! Share your best rewind clips that you surfed with Dawn Patrol! #dawnpatrolapp

Which App should I use in the Water after I connected my Surfline account?

You can continue to use Dawn Patrol as your favourite Surf Tracker app in the water on your Apple Watch. We will synchronize the waves you surf into your Surfline account. You will be able to view your rewind clips on the Surfline app on your phone.

I am seeing a different camera in Surfline Sessions™. Can I select another camera?

It is possible that the Surfline app allocated your session to a different spot.
Another possibility is that when a spot has more than one camera, you prefer to see a different camera. You might have been out of frame for one camera, but in frame for the other.

When the session was allocated to a different spot
In order to change the Spot you surfed in the Surfline app, go to your session and tap “Edit” in the top right corner. You can then adjust the spot, and get different cam rewinds.

See this article for a full explanation: Why do I have Sessions Clips without me surfing in them?

When you prefer to see your wave on a different camera
Play the video clip of the wave you’d like to see. In the video frame there is a camera icon. Tap this icon to switch to a different camera.

For questions about the Surfline Sessions™ app it’s best to reach out to Surfline’s support team directly: support@surfline.com

I have a question about the Surfline app. How can I reach out to Surfline?

For questions about Surfline Sessions™ it’s best to reach out to Surfline’s support team directly: support@surfline.com

What do I get when I subscribe as a Soul Surfer?

The Soul Surfer Subscription upgrades your Apple Watch into a Full Surf Watch.

  • A full surf forecast on your Watch Face. We do support all complication types, so you can keep using your favourite Watch Face.
  • Configure your own perfect Surf Watch with our wide selection of surf forecasting complications
  • Actual surf forecasts on the Lock and Home screens of your phone using our Widgets. You’ll need iOS 14 or higher to use these widgets.
  • In-depth wave analytics. See your speed development along the waves for all of your waves and learn to understand why you just keep missing that nasty section.
  • Actual tide while you’re surfing. Know when it’s time to get in!
  • An overview of your waves on a tidal chart. Get to know your local beach better by understanding at which tides you surfed the best waves